If you’re looking to buy a variety of products at an affordable price, you may have heard about Costway during your search. Online shopping can be risky, though, especially if you’re not familiar with the retailer you’re buying from. There are so many instances where customers have been scammed when buying online, so you probably want to know first if Costway is legit.
Fortunately, our Costway review will give you a good idea as to whether this company is reliable and if you can trust it enough to order furniture and other kinds of merchandise from.
What Is Costway?
First thing’s first: let’s talk about Costway. What is it exactly? Costway is an online retailer that proudly touts itself to be a company that offers prices that allows you and other customers to save more. According to Costway’s official website, the company has been around since 2008, but it began selling its products on well-known platforms like Amazon in 2009.
By 2015, Costway was able to launch its very own website and online store. Since its inception, the company has continuously thrived, and it has even collaborated with popular retailers like Walmart, Macy’s, and more. As far as we can tell, Costway has a pretty good reputation amongst its customers, especially those from North America and Europe.
If you’re looking for home- and garden-related items, you’ll most likely find them on Costway. Other than that, you’ll also find a variety of appliances, toys, sports merchandise, and more. Costway’s products are so diverse that you could even consider it as a one-stop-shop.
As mentioned, Costway proudly states that it sells affordable merchandise. Because the online retailer offers various goods, the prices also vary. If you quickly browse through the website, you’ll see that some items are priced within the $100-$200 range, while others are much cheaper than that. That being said, Costway also offers sales, deals, and discounts, which also help lower the prices of particular items.
Return & Refund Policies
According to Costway’s policies, the company offers its customers a 30-day Return Policy. This is great because customers can return items and request refunds as long as it’s within 30 days since the order was delivered and received. However, there’s a catch to Costway’s return and refund policy: it is only applicable if the items received were damaged during transit. As such, the company won’t approve your return and refund request if you didn’t like the item you receive or if it didn’t reach your expectations.
While there are many positive Costway reviews available, you also need to note the cons of ordering from the retailer so that you won’t be disappointed in the end. Here are some common complaints that customers have had about Costway:
Shipping Takes a Long Time
Some customers have been upset with Costway because they didn’t receive their order within the expected timeframe. In fact, some got the items after about a month even though the estimated shipping time was only a few days. If you’re not fond of waiting for your online orders, you may have to tread carefully and manage your expectations when it comes to Costway.
Issues With Received Orders
There are several instances where customers have had trouble with their order, such as not receiving the right number of items or reports of missing pieces. Some customers never received their order at all, which is a cause for concern. Fortunately, Costway’s products page gives you an option to write a review. So before ordering anything, make sure to check the reviews first to see what other customers thought about the product.
No Phone Support
Costway only has email support at the moment, which means you’ll have to type in your concern and send it to them. There’s no way to contact them through telephone, which may be easier and more convenient for some customers.
Poor Quality Items
We’ve noticed a common issue with regards to Costway’s product quality. Many customers have complained that the items they received are of poor quality. You should definitely keep this in mind before clicking the “Checkout” button on Costway.
Costway has a wide selection of merchandise available, from furniture and sports to pet supplies and appliances. It’s safe to say that Costway is a legit company, but it does have its flaws that you need to look out for. Keep in mind what other customers have complained about, and if it seems like something you’re willing to risk, feel free to take a shot with Costway.