Traveling to cities or countries outside your own is always a much-coveted experience, especially when you’re in need of R&R. However, booking flights isn’t always affordable—you have to spend a lot of time and effort scouring and waiting for a good deal to appear. Fortunately, there are online travel agencies where you can find and book flights for much cheaper than booking directly from the site.
Understandably, this makes some people wary. What if something goes wrong with their booking or, worse, they get scammed? Nobody wants to go through such a tedious and frustrating experience, which is why in this eDreams reviews, we’ll lay down everything we know about this agency.
If you’re thinking about booking your tickets here, perhaps our review will make you think twice. Keep reading to find out more.
What Is eDreams?
eDreams, as you may have guessed, is an online travel agency that’s supposedly based in Spain. Many people have tried this service out because it offers cheap flights, hotels, car rental, and other low-cost packages that seem to be really tempting offers. According to eDreams, the company is currently operating in several countries—40 to be exact. These countries include the UK and the US, Portugal, Spain, France, Italy, and many others.
Even today, eDreams still continues to expand its market internationally so that more people can make use of its services. Speaking of services, eDreams isn’t just a travel agency, although that’s what it’s most known for. Apparently, the company also offers marketing and advertising services, which appears to be growing just as fast as its other service.
Is eDreams a Scam?
eDreams might not be a scam per se, but based on numerous eDreams reviews, we’re beginning to see that it isn’t a reliable agency to book tickets from. There are countless negative reviews on websites such as TrustPilot, full of customers complaining about the horrible experience they had with eDreams.
Common Complaints Against the Company
To give you a better understanding as to why we think you may be better off with another agency, here are some of the most common complaints customers have had about eDreams:
Poor Customer Service
Apparently, eDreams has poor customer service that makes you run around in circles and wait for several days. Many customers have reported that they’ve gone to great lengths just to try and get ahold of someone from the company’s team. There was even a customer who said that the customer service representative they were talking to dropped the call on them.
Refund Issues
Since many customers have experienced issues with their booking, many have resolved to get a full refund from the company. However, even those who booked refundable tickets never got their money back. When customers try to contact the airline directly to get a refund, they’re told to contact eDreams instead. This puts customers in a loop where they attempt contact but never receive a response.
Problems With Confirmation Code
Apparently, some customers never got a confirmation code for the flight they booked. On the other hand, while some customers did receive one, the airline states they never booked a flight once they arrive at the airport. Customers have had to fork over even more money to rebook a flight just to get where they needed to go.
Overcharging
While eDreams supposedly offers affordable rates, many customers have noticed that they were charged more than they were supposed to.
Conclusion
eDreams is a legitimate business, and there are customers out there who seem satisfied with the service provided to them. However, there are just too many cons to using this agency. Feel free to take the risk if you want low-cost bookings and rentals, but if you encounter any issues, you’ll have a difficult time trying to get a resolution from the company.
As such, we recommend that you try out other, more reliable online travel agencies instead.
